Charity Support – Did you know?
Our donations so far to WaterAid is sufficient to provide 4000 people in Zambia with fresh water through rehabilitating boreholes with pumps in Zambia
Free Charity support for ALL orders All the time –
it never stops
Our manufacturers in general operate the ISO 9000 system. All products are ordered from manufacturers and reputable suppliers and sent direct to our customers. Link Vending has a recording system for every customer as appropriate. For detailed account requirements ( for example Group Accounts ) we maintain accurate records for each site.
All machines and products carry a 30 day sale or return policy if not completely satisfied. Returns and exchanges are arranged through our supplier network with tracking systems in place
Any issues with machines / products are dealt with promptly. Our Customer Service team are always fully aware of any current unresolved problems, should they occur, and follow up with our customer / supplier accordingly.
Customer Complaints Procedure
Our Customer Service team are trained to deal with most problems that arise. These are escalated to the Office Manager if unable to resolve. Should this still be unable to be resolved a director of the company will become involved to settle the issue.
We operate a machine and product review every month both for existing and new products in the market place. Manufacturers and suppliers who do not meet our high standards of service and supply are removed from the business if necessary.
Freedom of Choice
Our policy with regard to contracts is to offer our customers more freedom of choice. Thus we offer machines with or without contracts and with or without the commitment to purchase consumables and maintenance. Consumables can be purchased with or without machines. We currently have around 1500 machines in total in the market place.
We have a live customer base of over 1750. The following is a list of some of our clients:-
Anglian Water Birdwatching Centre
Ashfield District Council
Bellway Homes Ltd
Birmingham City Council
Greater Manchester Police
Ministry of Defence / HM Naval Base
National Weights & Measures
Nokia (UK) Ltd
Norfolk Police Federation
Southern Water PLC
Welsh Development Agency