About Us

Offering a Nationwide service Link Vending was formed in May 2002. This changed to Link Vending Limited the following year. Principally our main product ranges are water coolers, vending, coffee machines, drinks, snacks and sundry supplies. For re-ordering of stock purposes you can order online, fax or telephone your orders to one of our sales team. All our suppliers are well established thus ensuring a quality of product. Together with after-sales care and service these are the cornerstones of our business. We only use qualified and recognised industry manufacturers and suppliers. Direct-link liaising minimises our overhead and labour costs enabling us to pass on substantial savings to our customers. Link Vending is uniquely charity-linked. For all sales generated we make a donation to the charity you choose from our selected charities. You can:- help save lives, support nature projects and people with learning disabilities.

Quality Assurance

Our manufacturers in general operate the ISO 9000 system. All products are ordered from manufacturers and reputable suppliers and sent direct to our customers. Link Vending has a recording system for every customer as appropriate. For detailed account requirements ( for example Group Accounts ) we maintain accurate records for each site.

Faulty Goods

All machines and products carry a 30 day sale or return policy if not completely satisfied. Returns and exchanges are arranged through our supplier network with tracking systems in place

Customer Service

Any issues with machines / products are dealt with promptly. Our Customer Service team are always fully aware of any current unresolved problems, should they occur, and follow up with our customer / supplier accordingly.

Customer Complaints Procedure

Our Customer Service team are trained to deal with most problems that arise. These are escalated to the Office Manager if unable to resolve. Should this still be unable to be resolved a director of the company will become involved to settle the issue.

Operating Standards

We operate a machine and product review every month both for existing and new products in the market place. Manufacturers and suppliers we use all meet our high standards of service and supply.

Freedom of Choice

Our policy with regard to contracts is to offer our customers more freedom of choice. Thus we offer machines with or without contracts and with or without the commitment to purchase consumables and maintenance. Consumables can be purchased with or without machines. We currently have around 1500 machines in total in the market place.

Client Base

We have a live customer base of over 3000. The following is a list of some of our clients:-

Anglian Water Birdwatching Centre
Ashfield District Council
Barclays Bank
Bellway Homes Ltd
Birmingham City Council
Bournemouth Borough Council
Butlins Skyline Ltd
City Electrical Factors
Chartered Institute of Arbitrators
Citizens Advice Bureau
Colemans-CTTS Solicitors
Foreign & Commonwealth Office
Greater Manchester Police
Harley Medical Group
Kings College London
Leeds Metropolitan UniversityLN&R/East Midlands Strategic Health
London Business Centres Ltd
Mercedes Benz
Metropolitan Police
Ministry of Defence / HM Naval Base
National Weights & Measures
Nokia (UK) Ltd
Norfolk Police Federation
Nottingham Trent University
Optical Express
RAF
RNIB
RSPB
Ryanair Stanstead Ltd
Seddon Homes
Sheffield Hallam University
Southern Water PLC
The Insolvency Service
United Utilities
University of Manchester
University of Southampton
University of Stirling
Welsh Development Agency
Western Toyota

 

Thank you for visiting Link Vending