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Terms and Conditions

(1)  General Online Trading Terms and Conditions

Link Vending Limited:- The Charity – Linked Vending Company
By placing an order with Link Vending you agree to our terms and conditions as stated below

 Deliveries / General payment terms

  • Claims for damages or shortages must be notified within 48 hours of delivery, unless stated otherwise at time of purchase. Your signature will be regarded as proof of delivery.
  • Payment in full is due within terms stated on the invoice otherwise a levy of £70.00 plus vat per machine and £5.00 plus vat per ingredient, bottled water or ancillary order per £100.00 or part of £100.00 value is chargeable per week on overdue payments
  • Certain orders will incur delivery charges if the quantity of stock is below the minimum order requirements depending on stock ordered. Customers are made aware of these charges at the time of order or when setting up the account
  • Title to the goods shall remain with the seller until the purchaser has paid for the goods in full
  • In the event that a Limited Company fails to discharge invoice(s) due, the Director(s) agrees to personal liability.
  • Our standard payment terms are 30 days from date of invoice. Certain new machine orders carry a 14 day payment term or as stated on the invoice. Customers are made aware of these when orders are placed.
  • The Company reserves the right to charge interest at 2% per month for accounts exceeding payment terms agreed.
  • Customers who pay late will not have their invoice/s marked off paid until all interest charges are paid unless the customer has contacted us due to an acceptable, particular problem with payment.
  • Non-payment of charges will incur additional charges as per the relevant invoice terms.
  • Customers who have been contacted by Third Parties acting on behalf of Link Vending Limited will be liable to all additional costs due to either Link Vending Limited or the Third Party
  • Prices and products are subject to change without notice
  • Delivery Surcharges: Northern Ireland / Southern Ireland / Isle of Man / Isle of Wight / Scottish Offshore / Channel Islands / Scottish Borders / Certain Scottish Mainland Areas. We will advise on additional cost before placing your order.

Online Order Forms

  • You can take advantage of our web promotions when ordering online. 

Additional / Credit card payments

  • Customers with a transaction outstanding balance who want to pay the outstanding amount on or after the due date shown on the invoice by credit card will be liable to a transaction charge on the outstanding balance of 3% if the outstanding balance is more than 8 days overdue

Service, rental and installation payments

  • Service and rental payments are due within the terms stated on the invoice / rental contract otherwise a levy of £5.00 plus vat per £50.00 or part of £50.00 per week will become due for late payments.
  • Service calls will be stopped for late payments until payment is received in full
  • No additional orders will be placed for machines on rental until rental / service payments are received
  • At installation should engineers be unable to install due to the proposed site not ready ( i.e mains water and or mains electrical supply not available ):- Revisits to install are chargeable as per current rates.

WEEE Recycling Legislation

  • Waste Electronic & Electrical Equipment (WEEE). 1st July 2007, after this date ALL electrical and electronic equipment must be recovered and recycled in an environmentally acceptable manner and in accordance with the specified standards. Failure to do this will be punishable by law. The OWNER i.e. purchasing client will have the obligation to fulfil the disposal of said equipment not Link Vending Limited.
  • Rented machines as opposed to Leased machines (Link Vending owned) are Link Vending’s responsibility, but hold the right to charge for the disposal.
  • Link Vending Limited formally passes responsibility of the disposal of the machinery purchased to the purchasing client. It will be their responsibility to dispose of the equipment in the correct manner and under WEEE legislation guidelines

Charity Support

  • We are unable to support charity with late payments
  • Nominated “Local-To-You” or “Self-Charity” discount will be charged back to you on your next order for late payments with an additional £10.00 charge
  • Some advertised promotions may not support charity with the initial order only
  • Charity support is halved for all customers paying by credit card

Methods of payment

  • CHEQUE : Please make cheques payable to Link Vending Limited
  • CREDIT CARD: Most credit cards accepted. Please telephone Link Vending to make payment
  • BACS : Barclays Bank – Account Number 30961086 – Sort Code 20-84-17

(2)  Flavia – Online Trading Terms and Conditions

Link Vending Limited:- The Charity – Linked Vending Company
By placing an order with Link Vending you agree to our terms and conditions as stated below

NEW CUSTOMERS:

Once we have received your order we will contact you to confirm your order and method of payment.

  • Generally for all new customers we ask for payment in advance. There are a few exceptions; we will tell you if this is the case. Once payment has been received your account with Link Vending is set up and we can place your order. This is normally done the same day. You will receive our telephone call within one hour of placing your order.
  • Future orders can then be placed online, once registered, with invoicing and payment methods agreed with you from our first telephone call
  • For all new customers you will receive our welcome pack, information on our charities and your paid invoice as a minimum

FLAVIA PROMOTIONS WITH LINK

  • Flavia Machine promotions advertised apply to new customers only. Existing customers should contact us for a price before ordering.
  • Drinks and Ancillary promotions-If you have ordered 10 cases or more in total you will receive the cheapest case free. A CASE denotes more than one item in the case. The MINIMUM VALUE FREE CASE will be £5.00.
  • Only one order per day will be accepted for our cheapest case free promotions.   
  • Existing customers using our Flavia Order Form who have an agreed price structure with Link Vending will be charged those agreed prices if different to our online Flavia prices shown.

FLAVIA ACCOUNT CUSTOMER MONTHLY PROMOTION WITH LINK

  • Our monthly “Account Customer Promotions” are valid for our Account Customers.
  • Account Customers who have an agreed price structure with Link Vending may order the current Monthly Promotion providing the price / offer is not less than their current price.
  • There is no limit to the quantity required.
  • Account promotions are not valid with our online Flavia shop orders 

DELIVERIES

Deliveries are normally by our courier between the hours of Monday – Friday 9-5pm. Saturday deliveries are available on request; please contact us for details. We offer a Next Day or 48 Hour lead time. Orders need to be received by us in time to meet the 14.00 cut off time. Orders received after this will move to the next working day. You will receive orders for less than 4 cases of drinks within 48 working hours.  

DELIVERY CHARGES

  • There are two levels of delivery service; Next Day or 48 hours. Current charge rates are shown on the Flavia order form. Whichever you choose determines your delivery cost. You must order 4 cases of drinks or more for either the Next Day or 48 Hour delivery service cost to apply. If you order less than 4 cases of drinks you will be charged £10.00 plus vat. Please note Real Milk Froth Powder and Mars Fabulous Froth are not classed as a drink.

SURCHARGES

  • The following areas may incur a surcharge. We will contact you before placing the order to advise cost if this is the case.

Northern Ireland / Southern Ireland / Isle of Man / Isle of Wight / Scottish Offshore / Channel Islands / Scottish Borders / Certain Scottish Mainland Areas

SINGLES and Singles delivery costs (if applicable)

Singles are an additional service for our customers. For free delivery you need to order 100 singles in total or more otherwise there is a £5.09 plus vat postage and packing charge. For singles orders with other products the delivery charge is £5.09 plus vat.

PAYMENTS: We accept payment via Cheque, Bank Transfer, Credit or debit card.

VAT: VAT will be charged for all vatable items as shown.

RETURNS POLICY: If for any reason you are unhappy with your purchased item we will refund you in full.
CONDITIONS: The goods must be returned to us within 14 days of you receiving the goods. Goods must be in their original packaging, with any seals intact and in their original condition. Delivery and or collection charges are your liability.

FAULTY GOODS: Should you receive damaged goods please contact us. We will ask you to return them within 14 days of your receipt of the goods for exchange

MACHINE FAULTS: We offer a 30 day money-back guarantee should a machine develop a fault. You are advised to keep your warranty and receipt and ideally all returned items should be sent via a courier / recorded delivery service.

OUR General Online Trading Terms and Conditions (1) ABOVE APPLIES WHERE APPLICABLE FOR FLAVIA

END OF FLAVIA ONLINE

 (1)  In-Cup drinks 73mm+76mm Online Trading Terms&Conditions

Link Vending Limited:- The Charity – Linked Vending Company
By placing an order with Link Vending you agree to our terms and conditions as stated below

NEW CUSTOMERS:

  • Once we have received your order we will contact you to confirm your order and method of payment
  • Generally for all new customers we ask for payment in advance. There are a few exceptions; we will tell you if this is the case. Once payment has been received your account with Link Vending is set up and we can place your order. This is normally done the same day. You will receive our telephone call within one hour of placing your order.
  • Future orders can then be placed online, with invoicing and payment methods agreed with you from our first telephone call
  • For all new customers you will receive our welcome pack, information on our charities and your paid invoice as a minimum
  • IN CUP DRINKS AND PROMOTIONS WITH LINK
  • Prices are as shown on our order form.
  • If the order value is £70.00 or more delivery is free
  • You will receive a 5% discount on drinks only for re-orders of drinks providing you have ordered drinks from us in the last 4 months.
  • Existing customers using our In Cup Order Form who have an agreed price structure with Link Vending will be charged those agreed prices if different to our online In Cup prices shown.

DELIVERIES

  • We deliver nationwide and deliveries are made Monday to Friday.
  • Our in-cup drinks are packed fresh daily. Allow up to 3 working days for in cup drinks ordered.
  • Depending on what you order some items may arrive separately and possibly not on the same day.

DELIVERY CHARGES

  • Delivery is free with orders of a net value in total of £70.00 or more.
  • Orders with a net value of under £70.00 in value there is a delivery charge of £10.00 +vat

SURCHARGES

  • The following areas may incur a surcharge. We will contact you before placing the order to advise cost if this is the case.

Northern Ireland / Southern Ireland / Isle of Man / Isle of Wight / Scottish Offshore / Channel Islands / Scottish Borders / Certain Scottish Mainland Areas

OTHER INFORMATION

  • Our In-Cup drinks fit most makes of in-cup vending machines. If you are unsure please contact us for details

If you have any questions before placing your online order please contact us

Ordering online with Link Vending – applies to all online orders

PAYMENTS: We accept payment via Pay Pal, Bank Transfer, Credit or debit card.

VAT: VAT will be charged for all vatable items as shown

RETURNS POLICY: If for any reason you are unhappy with your purchased item we will refund you in full.

CONDITIONS: The goods must be returned to us within 14 days of you receiving the goods. Goods must be in their original packaging, with any seals intact and in their original condition. Delivery and or collection charges are your liability.

FAULTY GOODS: Should you receive damaged goods please contact us. We will ask you to return them within 14 days of your receipt of the goods for exchange

MACHINE FAULTS: We offer a 30 day money-back guarantee should a machine develop a fault. You are advised to keep your warranty and receipt and ideally all returned items should be sent via a courier / recorded delivery service.

OUR General Online Trading Terms and Conditions (1) ABOVE APPLIES WHERE APPLICABLE FOR INCUP ONLINE

END OF INCUP ONLINE

 Link Vending Limited. The Charity – Linked Vending Company

Link Vending Limited, 17 Cranley Gardens, Wallington, Surrey SM6 9PR

Tel 020 8669 2002 Fax 020 8669 9666 email sales@linkvending.co.uk

www.linkvending.co.uk

® Registered in England 04787883 VAT 795 4335 91